We stand behind the products we sell. All non-custom manufactured items can be returned or exchanged within 30 days of the shipping date. We will refund the purchase price minus the original postage costs to the credit card used.
The customer is responsible for the postage cost back to us and will not receive a refund on the original postage cost.
If a typographical error has occurred please check your order first to make sure the information you supplied us is correct. If for any reason the mistake is our fault we will gladly ship out a replacement.
If the reason for return is due to customer error and is not our fault there will be an additional administration fee of 20%.
All items must be returned in original un-used condition to receive refund or exchange.
Returning a purchase
Please include your receipt when returning a purchase.
Heritage Exchange, Office 8
We suggest you send all returns by royalmail recorded delivery who can track your package. If you use regular mail we suggest you insure the shipment.
Full details of our Returns Policy are available on our terms page.
Crediting your account
Upon receiving your return we will issue a credit within 5 business days. The credit will be applied to the credit card used to make the purchase.